Terms and Conditions

Owl Barn Holiday Accommodation Terms and Conditions

 

In these terms and conditions the following terms have the following meanings:

‘Accommodation’ means the cottage shown in the confirmation invoice or as may otherwise be agreed in writing between Paul Funnell and Collette Drury and the Visitor;

‘Agreement’
means the agreement between Paul Funnell and Collette Drury and the Visitor for the holiday rental of Accommodation on these Terms and Conditions;

‘Visitor’ means the person named in the confirmation invoice.  Owl Barn or the Proprietors means Paul Funnell and Collette Drury the proprietors of the property Owl Barn.

1 Agreement

1.1 These Terms and Conditions are presented on our website www.woolhousefarm.co.uk and printed on the reverse of the confirmation invoice. The making of a booking will form an agreement on these Terms and Conditions between the Visitor and Owl Barn for the holiday rental of the Accommodation.

 

1.2 The proprietors permits the Visitor to occupy the Accommodation for the holiday period shown in the confirmation invoice together with the use of its contents.

1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.

2 Price Changes

2.1Holidayprices are reviewed each year in autumn, for the coming calendar year. Once prices are reviewed, the price for each Visitor’s booking is confirmed on their confirmation invoice.

2.2 If the Visitor has booked in advance of the price review, and the price for their holiday has changed as a result of the review, the proprietors will honour the price at time of booking.

3. Booking and Payment Terms

3.1 For bookings made 8 weeks or more in advance, the booking for a holiday will be effective when a deposit of at least 30% of the holiday price (rounding up to the nearest pound sterling) has been received by The Proprietors. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 7 working days or less if within 3 months of the holiday start date. The full balance of the total holiday cost will be payable not later than 8 weeks before the holiday begins.

3.2 For bookings made for a holiday less than 8 weeks away, full payment must be made at the time of booking.

3.4 All payments can only be accepted in Pounds Sterling and by cheque, cash or electronic bank transfer.

 

4 Cancellation
4.1 If a visitor wishes to cancel a booking it must give The Proprietors notice in writing as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation The Proprietors will endeavour to re-book the Accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £50.00 (fifty pounds) to cover office administration.

4.2 If, following a booking, the full balance is not paid on time, The Proprietors shall notify the Visitor. If, after 30 days from the date on which full payment is due, full payment has not been received by The Proprietors then they may cancel the holiday booking and the above cancellation charges will apply and the Visitor remains liable for 100% of the holiday cost.

5 Proprietors Right to Refuse/Alter
5.1 The Proprietors may, at their discretion, refuse any booking.

5.2 The Proprietors may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Proprietors; or (b) to perform or complete essential remedial or refurbishment works.

5.3 If a booking is altered or cancelled by the Proprietors due to circumstances beyond their reasonable control, they will take reasonable steps to offer a suitable alternative local accommodation. If The Proprietors are not able to offer such an alternative or the Visitor does not accept the alternative offered, The Proprietors will return to the Visitor the relevant proportion of the money paid by the Visitor to The Proprietors in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.

6 Change of Booking
6.1 Transferred bookings are not normally permitted e.g. a transfer from one cottage to another, a change in the Visitor or a transfer from one date to another.

6.2 The Proprietors may, at their discretion, accept transferred bookings subject to payment of a fee of £35.00 (thirty-five pounds). However, bookings will not normally be accepted within one month of the Visitor’s holiday, or from one calendar year to another.

7 Maximum Numbers of Visitors
Occupation must be limited to the maximum number of persons for the Accommodation stated in the brochure or on the website, in the available beds only – no tents, caravans or campervans are allowed. The occupation limits are set in line with the level of services available in each cottage. To exceed the maximum number of persons in a cottage overloads the facilities available which are often not designed or capable of supporting additional usage, and can lead to extensive and expensive damage. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage (for example, a malfunctioning septic tank which has been used by a greater number of people than the tank is designed for).

8 Services
The holiday price will include all charges for water, gas, electricity, or oil. Visitors must comply with the instructions found in the welcome pack in the Accommodation regarding the appropriate fuel for use on open fires or stoves within the Accommodation. Any damage caused by using inappropriate fuel will be charged to the Visitor.

 

9 Liability and Loss of Visitor Property
9.1 Any Visitor’s property found at the Accommodation Lost property will be disposed of if it is not claimed within 3 months and the Proprietors may charge a reasonable administration fee to cover the costs of storage and handling of lost property.

9.2 The Proprietors will not be liable for any loss of property or any other loss or damage caused by it or its agents or contractors:
a) unless it has breached a legal duty of care owed to, or contractual term for the benefit of, the claiming party;
b) where such loss or damage is not a reasonably foreseeable result of any such breach; or
c) where such loss or damage results from a breach by the claiming party of any duty of care owed to, or contractual term for the benefit of, the Proprietors.

10 Pets
10.1 Dogs are not permitted except in the cottages indicated in the brochure and on the website. Where dogs are permitted then a maximum number of two dogs shall apply and only well trained dogs are permitted on condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the Accommodation. A charge of £25 will be made for each dog. No other domestic pets can be accepted in the holiday cottage.

10.2 Assistance dogs are permitted in the Accommodation and the restrictions and charges described in Clause 10.1 above do not apply to such dogs, however the Visitor must notify The Proprietors of the intended presence of any assistance dogs prior to booking.

11 Right of Entry
11.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. The Proprietors and their contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

11.2 The Proprietors will give the Visitor reasonable notice of such requirements, and aims to restrict the working hours of our contractors to between the hours of 10.00 – 15.30. If this is not possible the Proprietors will offer you reasonable compensation for any foreseeable inconvenience or loss of enjoyment caused on that day.

12 Visitor Obligations

12.1 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these terms and conditions.

12.2 The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).

12.3 The Visitor must allow The Proprietors and/or their agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.

12.4 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to The Proprietors or to any neighbours.

12.5 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal and recycling.

12.6 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.

12.7 The use of candles or fireworks by the Visitor or his or her party at the Accommodation is not permitted unless expressly agreed in writing with the Proprietors. Use of Barbeque is limited to the terrace or private garden area.

 

13 Damages and Security Charge
13.1 The Proprietors recommend that Visitors hold personal insurance for accidental damage and personal liability.

 

13.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to The Proprietors immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.

 

13.3 All bookings will be subject to refundable accidental damage charge, in lieu of being required to lodge a sum of money to cover the cost of accidental damage during your holiday.

 

14 Occupation

14.1 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.

14.2 The maximum occupancy of the Accommodation shall not be exceeded. However The Proprietors will always give reasonable consideration to specific requests for use of the Accommodation which may relate to occupancy (for example, a function or celebration).

15 Water Supply
The Proprietors cannot accept responsibility for a shortage of water at the Accommodation where this is as a result of a drought, an act or omission of the relevant water services company or for any other reason outside of The Proprietors’ reasonable control.

16 Weather
If the Accommodation becomes inaccessible due to bad weather the Proprietors will take reasonable steps to inform the Visitor. However, the Proprietors’ liability does not extend to weather related conditions that affect public roads.

17 Comments/Complaints
17.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately contact the Proprietor.

 

17.2 The Proprietors are committed to ensuring that any problems or complaints the Visitor may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify The Proprietors or refusal of reasonable rectification may affect the Visitor’s right to repayment.

 

18 Arrival and Departure Times
18.1 The Visitor and his or her party must arrive after the arrival time (3:00pm on the first day of the holiday period) but before 7:00 pm and depart before the departure time (10:00am on the last day of the holiday period). The Proprietors especially recommend arrival before 7pm in winter months where access to rural Accommodation is often made more difficult due to lack of local lighting. Any stay that extends over this period will be subject to a charge being made for additional days.

 

18.2 The Visitor will be issued with a set of keys to the Accommodation on the first day of the holiday period and the Visitor must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.

19 Rural way of life
Our cottage is located in a rural area and any action by the Visitor and his or her party that interrupts or endangers the livelihood of others authorised to use the Accommodation and/or the surrounding land belonging to the Proprietors, will constitute a breach of the Agreement by the Visitor.

20 Right to Evict
The Proprietors may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave the Accommodation, (without compensation being payable to the Visitor or any member of his or her party) if:

20.1 this is deemed necessary by The Proprietors where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour endangers the safety of other visitors or members of staff; or

20.2 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.

 

21 Data Protection
The proprietors may write to Visitors to the property from time to time to offer information about the property.
22 Governing Law
The construction, validity and performance of the Agreement shall be governed by the law ofEngland andWales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.